ISO Quality Management
A quality management system (QMS) can be defined as the company structure, procedures, processes and resources needed to implement quality management.
A quality management system is the way in which a company manages its business activities to consistently meet customer requirements, achieve customer satisfaction and continually improve operational effectiveness.
Elements of a Quality Management System
- Company Structure
- Data Management
- Customer Satisfaction
- Continuous Improvement
- Product Quality
ISO 9001:2008 is an internationally recognised standard for Quality Management. ISO 9001:2008 is now firmly established as the globally accepted standard for providing assurance about the quality of goods and services in supplier-customer relations.
The fundamental principle and philosophy of ISO 9001 is how your company understands, meets and delivers customer requirements consistently. An effective quality management system underpins a successful company by providing direction in a systematic and transparent manner. It will allow your company to be competitive, efficient and ensure the ability to deliver what your customer requires in the best way possible.
ISO 9001 can be applied to any type and size of company, from small family-run businesses to the world's largest corporations and government institutions. It provides a structured yet flexible framework for a customer focused business management system that will drive business performance improvement.
ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance:
Simply put, ISO 9001 is based on a systematic, process-driven approach and strives to control and improve results in all types of companies.
- Enhances professional image
- Improves business processes
- Improves client satisfaction
- Increases the success rate in pre-qualifications
- Competitive advantage
- Consistent quality
- Increased employee satisfaction
- Focused leadership
- Involvement of people
- Continually improve the effectiveness and efficiency of your business performance
- Mutually beneficial supplier relationships
- Improved and transparent internal work practices
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